Statement about reopening:

When are you reopening?

On Monday 15th June, Flex Physiotherapy Practice will be making the first step towards resuming its normal services by starting some face-to-face appointments. The virtual consultations (by video link) that have been running effectively for the past 2 months will continue to be our preferred patient contact method. This is in line with the guidance we have from our governing body.

Who will be seen face-to-face?

Screening of all patients will need to take place in the first appointment which will be a virtual consultation. The physiotherapist will ask specific questions about how the problem started/pain patterns and may go through some movement tests over the video link. Once they have a better understanding of the problem/diagnosis they will agree with the patient on the path of care that is most appropriate. Those who cannot be managed virtually after that first video consultation will be offered to book a face-to-face appointment.

How will I know it’s safe to be seen?

The following measures are being taken:

  • Patients will be sent a COVID checklist to complete before a face-to-face appointment. Without this being completed, the patient cannot be seen.
  • Any person with symptoms or who is self-isolating/shielding will currently not be seen (subject to change).
  • Clinicians will be using PPE and following strict guidelines for cleaning between patients. We are allowing extra time for this.
  • There will be no waiting area and patients will be escorted from their car at the time of their appointment.
  • Appointments will be staggered to avoid any possible contact with other patients.

What should I wear?

Patients will not be required to wear PPE, but can use a face covering if they wish. We ask that patients don’t bring gloves to a face-to-face appointment. They will be asked to wash their hands before and after being seen.

Can I bring someone with me to the appointment?

We ask that, wherever possible, only the person being seen for the appointment enters the building, but a household member can wait in the car. The only exception is for patients under the age of 16 who will need to be accompanied by a parent/guardian. If you require a chaperone, please make this is clear at the time of booking. Please note, that anyone who enters the building will need to have completed the COVID checklist. 

How does a virtual consultation work?

For certain patients, virtual consultations are extremely effective for diagnosis and ongoing rehabilitation. They also mean that you don’t need to leave your own living room in order to get specialist help. We normally use Zoom for appointments, which works well on a tablet, smartphone or laptop. For more information about this please follow this link: //

At Flex, the safety of our patients and staff is our utmost priority. That said, we also wish to make the process of being seen for physiotherapy care as smooth and straightforward as possible. We will be reviewing the guidelines and what we can offer on an ongoing basis. If you have any questions or concerns please don’t hesitate to contact us via email:

Information for patients attending face-to-face appointments