Instructions for attending face-to-face appointments

How will I know if my appointment is face-to-face?

Currently, both face-to-face and virtual appointments can be booked by the patient, depending on their preference. These can be booked online or over the phone. Anyone who books a face-to-face appointment for the first time will receive a brief phone call in advance from one of the physio team to ensure that it’s appropriate to see them in person. This is a Covid-19 requirement from our governing body. 

How will I know it’s safe to be seen?

Several measures are being taken to ensure that we are Covid-secure, including patient screening, clinicians wearing PPE, cleaning policies, staggered waiting times and social distancing measures wherever possible. Please see www.flexphysiopractice.com for more details or speak to your physiotherapist at the first virtual consultation.

Do I need to complete any paperwork?

You will be sent a COVID checklist via email 2 days before your first face-to-face appointment. This MUST be completed prior to the day of your appointment. Any patients who arrive having not completed it will be asked to do so before entering the building.

Where do I go?

From the 27th July 2020 all face-to-face appointments will be conducted at The Park Club Milton, Address:

The Park Club Milton

17 Croft Drive

Milton Park 

Abingdon

OX14 4RP

How will I check in?

To check in, you will call 01235 313595 and let them know you have arrived. The bookings team will then check you in on the system so that the physio knows you have arrived. A couple of minutes before the start of your appointment please go and wait outside the entrance of the gym until the clinician comes out to escort you into the building.

What should I wear?

Patients will be required to wear a face covering. We ask that patients don’t bring gloves to a face-to-face appointment. They will be asked to wash their hands before and after being seen.

Can I bring someone with me to the appointment?

We ask that, wherever possible, only the person being seen for the appointment enters the building, but a household member can wait in the car. The only exception is for patients under the age of 16 who will need to be accompanied by a parent/guardian. If you require a chaperone, please make this is clear at the time of booking. Please note, that anyone who enters the building will need to have completed the COVID checklist. 

Can I change my appointment to a virtual consultation?

Yes. If at any point you develop symptoms, have to self-isolate or just decide that you’d prefer a virtual consultation you can contact the bookings line and book for a virtual appointment instead. Please check the cancellation policy when you book as there may be a late cancellation fee.