Instructions for attending face-to-face appointments

How will I know if my appointment is face-to-face?

Currently, both face-to-face and virtual appointments can be booked by the patient, depending on their preference. These can be booked online or over the phone. Anyone who books a face-to-face appointment for the first time will receive a brief phone call in advance from one of the physio team to ensure that it’s appropriate to see them in person. This is a Covid-19 requirement from our governing body. 

How will I know it’s safe to be seen?

Several measures are being taken to ensure that we are Covid-secure, including patient screening, clinicians wearing PPE, cleaning policies, staggered waiting times and social distancing measures wherever possible. Please see for more details or speak to your physiotherapist at the first virtual consultation.

Do I need to complete any paperwork?

You will be sent a COVID checklist via email 2 days before your first face-to-face appointment. This MUST be completed prior to the day of your appointment. Any patients who arrive having not completed it will be asked to do so before entering the building.

Where do I go?

From the 27th July 2020 all face-to-face appointments will be conducted at The Park Club Milton, Address:

The Park Club Milton
17 Croft Drive
Milton Park 
OX14 4RP

What do I do when I arrive?

Please check-in with the reception team who will advise you where to wait until your physiotherapist comes to meet you. They will be wearing PPE and will take you temperature with a forehead thermometer at the start of the appointment.

What should I wear?

Patients will be required to wear a face covering. We ask that patients don’t bring gloves to a face-to-face appointment. They will be asked to wash their hands before and after being seen.

Can I bring someone with me to the appointment?

We ask that, wherever possible, only the person being seen for the appointment enters the building, but a household member can wait in the car. The only exception is for patients under the age of 16 who will need to be accompanied by a parent/guardian. If you require a chaperone, please make this is clear at the time of booking. Please note, that anyone who enters the building will need to have completed the COVID checklist. 

Can I change my appointment to a virtual consultation?

Yes. If at any point you develop symptoms, have to self-isolate or just decide that you’d prefer a virtual consultation you can contact the bookings line and book for a virtual appointment instead. Please check the cancellation policy when you book as there may be a late cancellation fee.